Registration FAQ


Registration FAQ quick links:


DEADLINES

What are registration deadlines?

We are working with our partners to ensure that this year’s conference is affordable and accessible. We’ve even simplified registration. There are two straightforward options – “Virtual Only” or “Virtual + In-Person.” Evening events, tours, and workshops will be available a la carte so that you can build an onsite schedule that works best for you. Plus, there’s no need to worry about early bird deadlines. Our best rates are now our standard pre-registration rates. Register online by July 10, 2022 to save!


RATES

What registration options do you offer?

This year’s conference features two rates – Virtual Only or Virtual + In-Person. We are no longer offering “single day” rates. If you wish to participate for one day only, we encourage you to attend the virtual conference on July 19th. The in-person program will take place July 20-23. Visit our Registration page for pricing information. Members of AMM and the Wisconsin Federation of Museums have access to member discounts.

What’s included in “Virtual + In-Person” conference registration?

At this rate, you have access to all sessions and networking activities taking place on the virtual program day (July 19) and in-person program days (July 21-22). This rate also includes lunch both days of the in-person conference, access to the conference attendee VIP area at the Discovery World pavilion during the July 20th Live @ the Lakefront public event, and Saturday at Lynden Sculpture Garden.

Optional add-ons include Thursday and Friday evening events and pre-conference tours and workshops, for an additional fee. See pricing on our Registration page.

What’s included in “Virtual Only” conference registration?

At this rate, you have access to all sessions and networking activities taking place on the virtual program day (July 19). Recordings of sessions will be made available in our virtual platform after the conference concludes.

Optional add-ons include Thursday and Friday evening events and pre-conference tours and workshops, for an additional fee.

Are there discounts available?

We offer student and furloughed museum worker rates, discounts for session and workshop presenters, and discounted or complimentary registration for volunteers. (Want to volunteer? Sign up here!)

Museums can also access group discounts on registration and even tickets through Organizational Champion and Team Builder sponsorships. Click here to learn more.

Do you offer a special rate for session presenters?

Yes, we will be offering a special discount for session presenters. Presenters accepted into the program will receive a communication from us on how to access this discount during registration.

NOTE: presenters are asked to confirm their ability to participate as part of the session proposal process. Sometimes, though, community members are invited to present too and may not have interest in attending the conference. We can offer these individuals “guest passes.” Notify AMM via email as soon as possible about any guest pass requests.

Do you offer single day rates?

We are no longer offering the typical single day rate as in past years. If you wish to attend only one day, we suggest the “Virtual Only” registration option that allows you to attend our virtual programming on July 19th. With this registration option, you can also purchase tickets to pre-conference tours and workshops as well as evening events in Milwaukee.

What does my registration fee cover?

The conference is a professional development event for our museum community, but it is also a fundraiser for AMM and its state association partners. Our goal is to provide affordable registration, so we work with our partners and sponsors to achieve conference fundraising goals.  Registration rates are determined based on the cost per attendee to produce the conference – mainly staff time, food and beverage, AV and technology, speaker fees, bus transportation, and supplies. Our event hosts typically provide in-kind event space and contribute to food and beverage costs to help us keep event costs down. Member rates are truly the best deal possible, and reflect the cost to produce the conference per attendee PLUS only about a 5% markup. 

Do you have volunteer opportunities?

We do! This year’s volunteer opportunities will include virtual and in-person moderators, greeters, setup, and registration positions. We are now accepting applications. Click here to apply by April 30th. Volunteers earn reduced or free registration in exchange for their time at the conference. If have questions, contact us at info@midwestmuseums.org.

How do I apply my registration credit from 2020/2021?

If you notified us in 2020 or 2021 that you would like to transfer your available registration credit to 2022, we will work with you to apply it to this year’s registration fees. To do this, please complete all pages of the registration form except for making a payment. Then contact us to have the balance applied. We will resend your confirmation email with the adjusted balance owed. You can then log in to the form and make a payment, if applicable.

Aren’t sure if you have a balance available? Contact us.


HOW TO REGISTER

How do I get started?

Our registration system is Regpack. This system requires that you create a login. To register, visit our registration form webpage (linked here) and set up a registration account. Once you are logged in, you can begin registering for the conference or view your existing registration. See our Registration Instructions (linked here) for detailed information on the process.

Can I register more than one person at one time?

You will need to register one person at a time by completing a separate form for each attendee. It’s best to set each person up with their own account using their own email and preferred password, so that they can access their registration details or make any necessary changes later. Plus, this allows them to directly receive important communications regarding their registration.

How do I know what I have ordered?

All program selections and discounts should be reflected in your Dashboard. Log into your registration using your email address and password. Go to your Dashboard and scroll down. Note that you can remove items from your order on the Dashboard by clicking “remove.” Items removed can only be added by navigating to the “Program Selection” page and manually adding them once again. Contact us with questions.

See our Registration Instructions (coming soon!) for more information.

I received a notification that my registration is incomplete. What do I do?

You received that notice if you a) haven’t paid your registration or b) haven’t completed all of the forms. Log into your registration account using your email address and password. Go to your dashboard and scroll down to “Application Status.” From here, you can navigate to the form page that is incomplete (marked with a red circle) or click the “complete my application now” button. See our Registration Instructions (linked here) for more information.


PAYMENTS

Can I purchase extra event tickets for friends/family?

For our in-person conferences, we do allow you to purchase more than one special event ticket during registration. If you are purchasing a ticket for another conference attendee, please add the ticket to their registration. This helps our organizers keep track of and communicate with individuals attending each event.

For our Virtual Only program on July 19th, we ask that each individual be registered for the conference to access the virtual events and sessions. (It’s the honor system. We appreciate your support.)

Can I pay for our registrations by check?

Yes. On the “checkout” payment processing page, there are three options – credit card, e-check and manual check. Click the link for “manual check” on the upper right corner of the form to obtain manual check payment instructions. 

What is an e-check?

An e-check is an electronic or digital version of a paper check. Like a paper check, an e-check requires a routing number, bank account number, and the name on the bank account.

Can I pay for multiple registrations with a single credit card or e-check transaction?

No. Each attendee requires a separate profile and payment when paying by credit card or e-check.

You may, however, pay for all attendees with a single manual check if you choose that option. Please provide a list of names or copies of registration confirmations with your payment, so we can properly credit each person’s account.

Can I modify my registration after I have paid?

Yes, in some cases. Some items may be locked for changes if you have already paid and finalized your registration.

On the main page of the registration site, click “Log into my registration.” From your profile, you can make changes to your initial registration. Use the “My Registration” status bar in the upper right corner of the form to quickly navigate to and modify different pages in your registration.

If you have made a selection that is now “locked” in your cart, contact us to assist you. Some changes require support from our end.

Where can I access receipts for my registration?

You should have received an email from AMM with your payment details. You may need to check your spam filter. If you cannot find it, you should be able to access payment details in the Dashboard of your registration account. Log in using your email address and password, then click Dashboard. Scroll down to the “Balance Due” section and click “view payments.” 

For more information, see our Registration Instructions (linked here).


CANCELLATION

I can no longer attend. Can I transfer my registration to my colleague?

Yes. Notify AMM at info@midwestmuseums.org to request a registration transfer.

Do you have a cancellation policy?

All requests for refunds must be submitted in writing to AMM at info@midwestmuseums.org.

Full refund, less a $30 processing fee, will be granted for requests made six (6) months prior to the conference start date. Requests less than six (6) months up to one (1) month prior to the conference start date will receive a 50% refund. No refunds will be granted for requests made under one (1) month prior to the conference start date. Refunds will be processed as soon as possible before or after the conference. Registrations paid with a credit card that are canceled more than 30 days after purchase will be refunded by check as soon as possible before or after the conference.

What if I test positive for COVID-19 and cannot attend?

If you test positive for COVID-19 within the 5-day window of the conference start date (July 20th) and can present proof of the positive test, we are able to refund your registration 100%, less a $30 processing fee. Learn more about our Health Policy here.


PRIVACY

What is your privacy policy?

You can learn more about AMM’s website privacy policy here, or read our third party registration service provider’s policy here.

What is your photography and video policy?

By registering for and attending the 2022 Conference, you grant the Association of Midwest Museums (AMM), Wisconsin Federation of Museums (WFM), and their authorized representatives permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by AMM and WFM without your prior approval in any form and for any lawful purpose including, without limitation, promoting AMM or WFM. Such use will not entitle you to any credit or compensation. You release AMM and WFM, their officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the 2022 Conference.


CONDUCT

Do you have a Code of Conduct?

Help us provide a safe, inclusive, and welcoming conference for all.  AMM conferences are safe, inclusive, and welcoming experiences for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate discrimination or harassment in any form. The AMM Conference Code of Conduct applies to all participants in the conference, including attendees, staff, organizers, volunteers, sponsors, advertisers and exhibitors. By registering for the conference, you agree to adhere to this Code of Conduct. View our full policy on the Code of Conduct page of our website.

What are your COVID-19 mitigations and requirements?

View our complete Health Policy here. This policy is subject to change and will be reviewed closer to conference time to determine if any changes are needed based on CDC recommendations at that time.