Registration FAQ


DEADLINES

What are registration deadlines?

For the 2021 Virtual Conference, participants have access to a single set of rates throughout the registration period. (No early bird rates, etc.) Register by October 31, 2021. The live program begins November 1st.


RATES

What conference rates do you offer?

This year’s virtual conference will have different registration rates from our typical in-person conferences. Visit our Registration page for pricing information. Members of AMM and the Wisconsin Federation of Museums have access to member discounts.

Do you offer student rates?

Yes. A special offer for students is available. Student rates will be available on our Registration page.

Do you offer a special rate for session presenters?

For this year’s virtual conference, we will be offering a special discount for session presenters. Presenters accepted into the program will receive a communication from us on how to access this discount during registration.

Do you have volunteer opportunities?

We do! This year’s volunteer opportunities will include session moderators/greeters. We will soon announce more details on volunteer opportunities and the application process for the 2021 Virtual Conference, Museums Evolving 2.0.  Volunteers earn reduced or free registration by donating their time at the conference. If have questions or would like to be notified about volunteer options, contact us at info@midwestmuseums.org.


HOW TO USE THE FORM

How do I get started?

To register, visit our registration form webpage and set up a registration account. Once you are logged in, you can begin registering for the conference. See our Registration Instructions for detailed information on the process.

Can I register more than one person at one time?

We no longer offer group registration accounts. You will need to register one person at a time by completing a separate form for each attendee. It’s best to set each person up with their own account using their email and preferred password, so that they can access their registration details or make any necessary changes later. Plus, this allows them to directly receive important communications regarding their registration.

How do I know what I have ordered?

All program selections and discounts should be reflected in your Dashboard. Log into your registration using your email address and password. Go to your Dashboard and scroll down. Note that you can remove items from your order on the Dashboard by clicking “remove.” Items removed can only be added by navigating to the “Program Selection” page and manually adding them once again. Contact us with questions.

See our Registration Instructions for more information.

I received a notification that my registration is incomplete. What do I do?

You received that notice if you a) haven’t paid your registration or b) haven’t completed all of the forms. Log into your registration using your email address and password. Go to your dashboard and scroll down to “Application Status.” From here, you can navigate to the form page that is incomplete (marked with a red circle) or click the “complete my application now” button. See our Registration Instructions for more information.


PAYMENTS

Can I purchase extra event tickets for friends/family?

For our in-person conferences, we do allow you to purchase more than one special event ticket during registration. If you are purchasing a ticket for another conference attendee, please add the ticket to their registration. This helps our organizers keep track of and communicate with individuals attending each event.

For the 2021 Virtual Conference, we ask that each individual be registered for the conference to access the virtual events and sessions. (It’s the honor system. We appreciate your support.)

Can I pay for our registrations by check?

Yes. On the “checkout” payment processing page, there are three options – credit card, e-check and manual check. Click the link for “manual check” on the upper right corner of the form to obtain manual check payment instructions.

What is an e-check?

An e-check is an electronic or digital version of a paper check. Like a paper check, an e-check requires a routing number, bank account number, and the name on the bank account.

Can I pay for multiple registrations with a single credit card or e-check transaction?

No. Each attendee requires a separate profile and payment when paying by credit card or e-check.

You may, however, pay for all attendees with a single manual check if you choose that option. Please provide a list of names or copies of registration confirmations with your payment, so we can properly credit each person’s account.

Can I modify my registration after I have paid?

Yes. On the main page of the registration site, click “Log into my registration”. From your profile, you can make changes to your initial registration. Use the “My Registration” status bar in the upper right corner of the form to quickly navigate to and modify different pages in your registration.

Where can I access receipts for my registration?

You should have received an email from AMM with your payment details. You may need to check your spam filter. If you cannot find it, you should be able to access payment details in the Dashboard of your registration account. Log in using your email address and password, then click Dashboard. Scroll down to the “Balance Due” section and click “view payments.” 

For more information, see our Registration Instructions.


CANCELLATION

I can no longer attend. Can I transfer my registration to my colleague?

Yes. Notify AMM at info@midwestmuseums.org to request a registration transfer.

Do you have a cancellation policy?

All requests for refunds must be submitted in writing to AMM at info@midwestmuseums.org. Full refund, less a $30 processing fee, will be granted for requests made six (6) months prior to the conference start date. Requests less than six (6) months up to one (1) month prior to the conference start date will receive a 50% refund. No refunds will be granted for requests made under one (1) month prior to the conference start date. Refunds will be processed as soon as possible before or after the conference. Registrations paid with a credit card that are canceled more than 30 days after purchase will be refunded by check as soon as possible before or after the conference.


PRIVACY

What is your privacy policy?

You can learn more about AMM’s website privacy policy here, or read our third party registration service provider’s policy here.

What is your photography and video policy?
By registering for and attending the 2021 Virtual Conference, you grant the Association of Midwest Museums (AMM), Wisconsin Federation of Museums (WFM), and their authorized representatives permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by AMM and WFM without your prior approval in any form and for any lawful purpose including, without limitation, promoting AMM or WFM. Such use will not entitle you to any credit or compensation. You release AMM and WFM, their officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the 2021 Virtual Conference.

CONDUCT

Do you have a Code of Conduct?
Help us provide a safe, inclusive, and welcoming conference for all.  AMM conferences are safe, inclusive, and welcoming experiences for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate discrimination or harassment in any form. The AMM Conference Code of Conduct applies to all participants in the conference, including attendees, staff, organizers, volunteers, sponsors, advertisers and exhibitors. By registering for the conference, you agree to adhere to this Code of Conduct. View our full policy on the Code of Conduct page of our website.